At Panache Gifts we endeavour to supply only the highest quality products. However in the unlikely event that you are unhappy with the quality of the product we will refund you. We must be informed of any returns within 7 days of receiving your order and the items must be returned in their original state.
1. Contact us.
2. You will be given a returns number. This number must be shown clearly on the outside of any returns packaging. Unfortunately we cannot accept any return item without a returns number.
3. The goods and the original receipt must be returned in their original packaging with 7 days of the returns number being issued.
4. Once the returned goods have been checked we will notify you and providing the terms and conditions stated have been met, we will promptly refund you.
5. Packages must be returned pre-paid.
6. Any product which you return to us is your responsibility until they reach us. For your own protection we therefore suggest you use a secure delivery method which required signature upon delivery.
If the goods you have ordered are found to be faulty, or sent incorrectly , we will cover the cost of all postage.
When you visit Panache Gifts or send e-mails to us, you are communicating with us electronically. By doing so you consent
to receive communications from us electronically. We will communicate with you by e-mail or by posting notices on this website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing.
Disclaimer of warranties and limitation of liabilities
This website is provided by Panache Gifts on an "as is" and "as available" basis. Panache Gifts makes no representations or warranties of any kind, express or implied as to the operation of this site, or the information, content, materials or products included on this site. You expressly agree that your use of this site is at your sole risk. To the full extent permissible by applicable laws, Panache Gifts disclaims all warranties, express or implied including, but not limited to, implied warranties of merchantability and fitness for a particular purpose. Panache Gifts does not warrant that this site, it's servers, or e-mail are free of viruses or other harmful components. Panache Gifts will not be liable for any damages of any kind arising from the use of this site, including but not limited to direct, indirect incidental, punitive and consequential damages.
We aim to provide the best service possible, to make sure this site is working well and to ensure all information is kept up to date. If you have any complaints about our service, or any piece of jewellery you have bought from us, please Contact us to let us know. You can Contact us using one of the methods listed here. We will always aim to respond to your complaint within 2 working days informing you of how we intend to resolve the issue.
You can contact us using one of the methods listed here.
5 Duke Street,
Telephone 01841 532548